Telekom Malaysia Implements AssistEdge

Increases Efficiency and Productivity

TM aims at becoming the convergence champion and the OVAL program, powered by AssistEdge is helping us create an enriching customer experience. With this solution, we are confident that our agents are able to make every conversation convert in to a connection, fostering us to drive client delight and effortlessly augment our productivity and operational efficiencies.
Ahmad Nasri Mohamed, VP, Customer Experience Transformation, Telekom Malaysia

Read the press release here

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About AssistEdge

AssistEdge is a scalable automation platform that uses software robots to transform business processes and operations. It comprises four key products that allow enterprises execute partial automations to end-to-end automation of repetitive processes – all through a single platform. With deployments across varied industries, AssistEdge helps companies increase employee productivity and process accuracy, reduces turnaround time and operational costs.

 

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